We liked it. Great selection of pottery tools. Enjoyed browsing the gallery. The staff was laid back, friendly and knowledgeable. They even recommended a great local place for lunch.
they don't include tracking shipping number, even though I ask for it they dont. It took so long for them to ship also they respond email like 2-4 day of reply. If you don't have patience to wait like 3 or 4 week and keep on contacting them about why they havent ship it don't buy it from them.
I have not had anything like the negative issues described here. I have been buying from Sheffield for over 2 years now through their online store. I purchased a Brent wheel (which they agreed to price match against a competitor) then many, many commercial glazes and tools since their prices with free shipping are the best. I live one state over and my orders always arrive within 2-3 days. In my first glaze order they accidentally sent one wrong bottle. They had no problem sending the correct one and had me keep the accidental one as well (not worth the shipping, I guess). I have called them with questions several times and have not had problems with them. They were always polite and very helpful. I am in the market for a kiln and plan to buy it from them based on my past experiences.
I had a delivery of my first kiln today. Ray who delivered it went above and beyond. He was so helpful and knowledgeable we could not have set up without him. Truly a wonderful experience. Customer service is everything.
Horrible customer service. I've been waiting for one answer for about 2 weeks. I've called numerous times and Everytime I'm told I will either receive a call or an email in about an hour .... I have not received one reply this whole time. They do have good prices, if your willing to wait forever and be ignored in the process.
Sheffield Pottery is a US Store based in Sheffield, Massachusetts. Sheffield Pottery is located at 995 N Main St, Sheffield, MA 01257, USA.
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